Legal & Compliance
Cancellation & Refund Policy
Last Updated: August 30, 2026 | Effective Date: August 30, 2026
1. Overview
This Cancellation & Refund Policy applies to all delegate pass registrations, VIP access purchases, and ticket transactions completed on gcce2.events for the GCC E² Summit, presented by GCC Ecosystem Empower (GCC E²), taking place on 30 October 2026 at HY-ONE, Hyderabad.
We strive to maintain a clear, transparent, and fair refund process compliant with Razorpay merchant requirements and Indian consumer protection guidelines.
2. Delegate Pass Cancellation Timelines & Eligibility
30% Refund (Within 5 Days of Booking)
Delegate pass cancellations requested within 5 days of booking are eligible for a 30% refund of the total pass fee.
No Cancellation Available (After 5 Days of Booking)
After 5 days from the booking date, no cancellation option is available for delegate passes and all pass purchases become strictly non-refundable due to venue badging, catering commitments, and executive meeting slot allocations.
3. Sponsor & Partner Cancellation & Refund Restriction
Due to substantial advance investments in physical venue space allocations (Experience Zone booths), event marketing collateral printing, media announcements, and digital platform configurations:
Restricted 40% Maximum Refund Cap
Once a corporate sponsor or ecosystem partner has completed payment for any sponsorship tier (Platinum, Gold, Silver, or Custom Category Pod), cancellation or refund requests will be restricted to a maximum refund of forty percent (40%) of the total contracted sponsorship value.
The remaining 60% of the sponsorship fee is strictly non-refundable and will be retained by GCC Ecosystem Empower (GCC E²) to cover non-recoverable operational costs and venue commitments.
- Written Request Required: Sponsorship cancellation notices must be formally submitted in writing to [email protected] and [email protected] at least 30 days prior to the summit date (30 October 2026).
- Production Cut-off Window: No refunds (0%) will be granted if cancellation is requested within 30 days of the summit date or after physical booth/collateral printing has commenced.
- GCC E² Approval: All final sponsorship refunds and contract terminations require formal review and written sign-off from GCC Ecosystem Empower (GCC E²) management.
4. Refund Processing & Payment Mode (Razorpay)
- Mode of Refund: All approved refunds will be credited directly back to the original source of payment (Credit Card, Debit Card, Net Banking account, UPI ID, or Corporate Wire Transfer) used during checkout or invoice payment.
- Refund Timeline: Once a refund request is approved, the refund is initiated via Razorpay within 24-48 hours. The credit will reflect in your bank account or payment instrument within 5 to 7 working days, depending on your bank's settlement cycles.
- Confirmation Notification: You will receive an automated email confirmation from both Razorpay and GCC E² with the Refund Transaction ID (ARN/RRN) upon successful refund initiation.
5. Pass Substitution & Transfer
If a registered delegate is unable to attend, the pass may be transferred to a colleague or alternative executive within the same organization free of charge up until 27 October 2026.
To request a pass substitution, please email [email protected] with the original booking reference and the substitute delegate's full name, designation, corporate email, and mobile number.
6. Event Postponement or Cancellation by Organizer
In the unlikely event that GCC E² Summit 2026 is postponed or cancelled due to force majeure, acts of God, government directives, or unforeseen emergency circumstances:
- If the event is rescheduled, all existing passes and sponsorship contracts will automatically remain valid for the new event date.
- If a delegate or sponsor cannot make the rescheduled date, or if the event is cancelled outright, delegates and sponsors will be offered a 100% full refund without deduction.
7. How to Request a Refund
To initiate a cancellation or refund request within the eligible timeframe, please follow these steps:
- Send an email to [email protected] and [email protected] from your registered work email address.
- Include your Payment Transaction ID / Order ID / Invoice Number (provided in your Razorpay receipt or official invoice).
- State the booking date, payment proof, and reason for cancellation.
Payment & Refund Desk: [email protected]
General Summit Information: [email protected]
GCC E² Organizer Desk: [email protected]
Helpline: +91 40 4900 E2E2 (Mon-Fri, 9:30 AM - 6:30 PM IST)
Organizer Entity: GCC Ecosystem Empower (GCC E²)
Address: HY-ONE, Financial District, Hyderabad, Telangana 500032